Privacy Policy | Open Air Film & Chill Limited

Effective Date: 1st May 2025
Company Name: Open Air Film & Chill Limited
Registered Address: Unit 5 Ramsden Road, Hereford
 

1. Who We Are

Open Air Film & Chill Limited ("we", "us", or "our") operates outdoor cinema events across the UK. We are committed to protecting your privacy and personal data under the UK General Data Protection Regulation (UK GDPR).

2. What Data We Collect

We collect the following types of data:

Identity Data: Full name, age verification (if needed)

Contact Data: Email address, phone number, billing address

Transaction Data: Ticket purchases, payment information

Marketing Data: Your preferences for receiving promotional communications

Technical Data: IP address, browser type, device identifiers, cookies

Event Data: Venue and film selection, attendance details

3. How We Use Your Data

We use your personal data to:

Process ticket purchases and provide customer service

Notify you about changes to your booking or events

Send you event-specific and future event marketing communications (where you’ve opted in or where we are legally permitted)

Share event-specific data with venues for health, safety, or promotional purposes

Improve our advertising strategies through third-party tools (e.g., Facebook, Google Ads)

Analyse user interaction with our website to enhance your experience

4. Marketing Communications

You may receive marketing communications from us if you have:

Purchased a ticket and not opted out of marketing

Explicitly opted in to receive marketing

You can unsubscribe at any time using the link at the bottom of any marketing email or by contacting us directly.

5. Who We Share Your Data With

We may share your data with:

Ticketing platforms (e.g. Eventbrite)

Event venues, for operational, safety, or marketing communications related to the event you attended

Marketing partners, such as Meta (Facebook/Instagram), Google Ads, or Mailchimp

IT service providers who support our systems and customer service

Law enforcement, regulatory bodies or legal advisors (only when required by law)

We ensure all third-party partners comply with UK GDPR and handle your data securely.

6. Cookies and Tracking

We use cookies and similar technologies to track usage and improve website performance. You can manage your cookie preferences through your browser settings or our cookie banner.

7. Data Security and Retention

We implement technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, tax, and reporting obligations.

8. Your Legal Rights

Under UK GDPR, you have the right to:

Access your data

Correct inaccurate data

Request deletion of your data

Object to or restrict certain types of processing

Withdraw consent at any time (for marketing)

File a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise any of these rights, please email us at: info@openairfilmandchill.co.uk

9. Changes to This Policy

We may update this policy from time to time. The most current version will always be posted on our website, with the date clearly shown at the top.

You can view our terms and conditions here

10. Contact Us

If you have any questions about this policy or your personal data, please contact:

Open Air Film & Chill Limited
Unit 5 Ramsden Road, Hereford
07790665935
INFO@openairfilmandchill.co.uk